Genesis M.O.

Technology, Call Center, Communication Services

Business Services

Expert Software Engineering & Communications Services

Genesis M.O. is committed to providing high-quality professional services and customer support so clients reap the most of their investments. Our team offers a successful track record of assisting organizations optimize operations. We provide pointed management and technology services and develop vendor-agnostic solutions based on our customers’ unique needs.

Our comprehensive method-based approach ensures that the projects we undertake meet your requirements and enhance efficiencies as well as quality. We apply our Modus Operandi (M.O.): combining core IT expertise and our breadth of skills with strategic thinking, ingenuity, methodologies and industry best-practices to provide you tangible results on time and on budget.

Management Consulting More

The Genesis M.O. team brings comprehensive management consulting skills combined with decades of experience. Areas of expertise include:

  • Program and project management
  • Technical oversight
  • Independent technology assessment
  • Business process analysis and integration (BPI)
  • Business process reengineering
  • Architecture planning and design

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Software Engineering More

Genesis M.O. offers expertise in full life-cycle software development on open-source or proprietary technologies: assessing, designing, developing, implementing and testing software solutions. We provide the breadth of services required to successfully develop and fine-tune applications—from requirements analysis to software design and independent testing.

Application & Systems Development

  • Enterprise architecture development
  • Planning and design
  • Requirements analysis
  • Network design and sizing
  • Application development and integration
  • Software design (programming languages include ColdFusion, Ajax, .NET, Java, JavaScript, PHP, C#),
  • Systems migration
  • Web development
  • In-house, hosted and cloud computing deployment

Database Services

  • Relational database design
  • Database integration
  • Database administration
  • Database performance and tuning
  • Database system integration

Application Testing

  • Independent Validation and Verification (IV & V)
  • Software testing (from segment to system testing)
  • Software Performance Testing

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Unified Communications Integration More

Unified Communications (UC) is a key enabler for businesses. UC is the convergence of everyday communications such as, voice mail, email, telephony and video conferencing. As early pioneers and implementers of IP-based telephony solutions, Genesis M.O.’s team brings extensive experience in VoIP solutions. This makes us uniquely positioned to implement optimal vendor-neutral UC solutions that meet our clients’ needs.

  • Unified Communications (e-mail, voice mail, chat, fax, CRM, video)
  • IP telephony
  • Interactive Voice Response (IVR) systems
  • Audio and video conferencing
  • Telephony and application support

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Contact Center Services More

Our team bring a wide array of technical and management experience working on private and public sector contact center projects. We provide consulting services to assess, select and/or manage the following:

  • Contact center staffing
  • Contact center management
  • Contact center facility selection
  • Training
  • Technology platform
  • Operations roll out
  • Contact center operations

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Support More

The Genesis M.O. team prides itself in providing top-notch support to our customers. Our qualified staff adhere to proven and efficient processes to ensures the seamless and timely delivery of client services and solutions. We provide the following support services, as may be required:

  • First-rate professional services for the roll out and maintenance of your solutions
  • Technical and end-user training on new applications
  • Hardware and software procurement support

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